This new apprenticeship standard has been designed by employers, it can lead successful apprentices into a variety of customer service careers and progression into professional qualifications.

Overview

Communication skills are vital to providing excellent customer service. We can deliver training to enhance these qualities or provide apprentices for roles such as a customer service assistant or business administrator.

Level and Duration

This apprenticeship is taught at Level 2, over 12 months.

Learning Approach

There will be a blended learning approach to the training provided during this programme.

Face to face
Masterclasses
Online Content
Coaching in the workplace

Levy Spend Approved

Together Training apprenticeships are Levy spend approved for investment from your allocation.

Qualifications Gained

Level 2 Diploma in Customer Service
Functional Skills in English and maths
Employee rights and responsibilities

Modules of Study

Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Manage personal performance and development